Bluebird were recommended to this client in 2013 as their reputation for reliable service within the supermarket sector grew. Initially, we provided 4 hour shop floor refrigeration emergency service and preventative maintenance for 20 supermarket stores, each having around 30m chilled multideck display with remote dry cooler.
As the client experienced deteriorating service levels from other providers in response time failures, inability to complete effective repairs, increased down time of chillers and many customer complaints, Bluebird were asked to provide service for an increased number of sites. We were able to accept the additional stores in a seamless managed way providing instant improvement to service levels. We currently look after more than 50 supermarket sites on a 4-hour response time.
Over time as our confidence with the client has grown, they have contracted us to provide reactive breakdown response to island freezers & chest freezers to more than 500 sites including supermarkets, discount stores, coffee shops, cafes, ice cream parlours, cash & carry, garden centres, hotels, colleges, etc. Once again, Bluebird have invested in the required van stocks and warehouse stocks to minimise downtime of equipment and reduce cost of return visits.