In 2012 we made contact with a catering equipment supplier to local small businesses. They were experiencing problems in poor reactive response times from their existing refrigeration service partner. They were subject to increasing costs and lack of communication.
Many businesses have embraced technology, adopting cloud based systems and email communication. The business had been established for over 40 years and much prefer a telephone or face-to-face conversation. Our flexible approach to communicating with our clients and keeping them informed at the earliest opportunity gave them the confidence to make us first point of contact for all refrigeration breakdowns for more than 100 local sites.